12Bet Rules and Regulations in India

By accessing and using the 12Bet platform, users enter into a binding legal agreement with the operator and confirm that they have read, understood, and accepted all applicable terms. The platform reserves the legal right to amend, update, or revise these general terms at any time, with continued use constituting acceptance of such changes. All content published on the platform, including odds, promotional materials, and game interfaces, is protected under applicable intellectual property laws and may not be reproduced without authorisation. Users are expected to engage with all services in good faith and in compliance with fair use principles, and the platform’s liability is limited to the extent permitted under its operating licence.

Key General Terms

1. Users must be at least 18 years of age to register an account and access any services on the platform.
2. Each user is permitted to hold only one registered account; duplicate accounts may be suspended or permanently closed.
3. The platform reserves the right to verify user identity at any stage, including during registration, withdrawal requests, or upon detecting unusual account activity.
4. Account registration requires the submission of accurate, complete, and current personal information.
5. Users are solely responsible for maintaining the confidentiality of their account login credentials.
6. The platform may suspend or terminate any account found to be in breach of these general terms without prior notice.
7. All services, including betting markets, bonuses, and payment options, are subject to availability and may be modified or withdrawn at the operator’s discretion.
8. Any attempt to exploit system errors, software vulnerabilities, or promotional mechanics in bad faith will result in account restrictions and forfeiture of associated funds.
9. These terms are governed by the laws applicable under the platform’s operating jurisdiction, and users accept the corresponding legal framework upon registration.
10. The platform’s intellectual property, including its logo, software, and content, may not be copied, redistributed, or commercially used without express written consent.

All bets placed on 12Bet are subject to the platform’s general betting rules, which apply to sports betting, live betting, and all other wagering services available to users in India. Bets are accepted at the odds displayed at the time of placement, and the platform reserves the right to void, limit, or restrict bets in the event of system errors, data feed failures, or identified rule violations. Minimum and maximum stake limits apply across all markets, and these may vary depending on the event, sport, or user account status. All win and loss calculations are based on the final confirmed result of the relevant event, as recognised by the applicable governing body.

Key Betting Rules

1. Bets are only valid once confirmed by the platform’s system; a bet is not accepted until the user receives a confirmation reference.
2. The platform applies minimum and maximum stake limits across all betting markets, which may differ by sport, event type, or account tier.
3. In the event of an event being postponed, cancelled, or abandoned, bets will be settled in accordance with the platform’s specific sport rules for that event.
4. Live betting odds are subject to continuous change; bets submitted during a suspension of a market may be voided at the platform’s discretion.
5. The platform reserves the right to restrict, limit, or refuse any bet without providing justification, particularly where irregular betting patterns are identified.
6. Where an error in odds or market data occurs due to a technical fault, the platform reserves the right to void affected bets and return stakes.
7. Combination or accumulator bets are subject to all individual selection rules, and a void selection in an accumulator will reduce the bet accordingly.
8. Winnings from settled bets are credited to the user’s account balance and are subject to withdrawal verification procedures.
9. Users are responsible for ensuring all bet details, including selection, stake, and odds, are correct prior to confirmation.
10. Any attempt to place bets using automated systems, bots, or scripting tools is strictly prohibited and will result in account suspension.

All financial transactions on the 12Bet platform, including deposits and withdrawals, are governed by clearly defined payment rules designed to protect users and ensure compliance with applicable financial regulations. Users in India are required to complete identity verification (KYC) before withdrawals are processed, and the platform applies anti-money laundering (AML) checks to all transactions as a standard security measure. Deposits are generally credited to the account balance promptly upon confirmation from the payment provider, while withdrawal processing times may vary depending on the selected payment method and the status of any pending verification. The platform does not accept third-party payments, and all transactions must be conducted using payment methods registered in the account holder’s own name.

Key Payment Policies

1. Users must complete KYC verification before any withdrawal request can be approved and processed by the platform.
2. All deposits and withdrawals must be made using payment methods registered in the user’s own name; third-party transactions are not permitted.
3. The minimum and maximum transaction limits vary by payment method and may be updated at the platform’s discretion.
4. Deposits are typically credited to the account balance within minutes of confirmation from the payment provider, subject to the method used.
5. Withdrawal processing times range from a few hours to several business days, depending on the selected method and account verification status.
6. The platform does not charge internal fees on standard deposits or withdrawals, though third-party payment providers may apply their own charges.
7. Withdrawals are returned to the same payment method used for the original deposit wherever technically possible.
8. The platform reserves the right to request additional documentation to verify the source of funds before processing large or unusual withdrawal requests.
9. In cases where a bonus has been credited to an account, applicable wagering requirements must be met before the associated funds become eligible for withdrawal.
10. The platform may place a hold on, or reverse, any transaction identified as potentially fraudulent or in breach of its AML obligations.

12Bet acknowledges that gambling, for some individuals, can become harmful, and the platform is committed to promoting responsible gambling practices for all users in India. The platform provides a range of tools and resources designed to support users in maintaining control over their betting activity and recognising signs of problematic behaviour. Users are encouraged to set personal deposit limits, wagering limits, and session time limits directly through their account settings to manage their activity proactively. A self-exclusion option is available for users who wish to take a temporary or permanent break from the platform, and this can be activated by contacting customer support or through account settings where applicable. The platform also offers a risk self-assessment feature, allowing users to evaluate their own gambling behaviour against recognised indicators of problem gambling. Access to gambling services is strictly restricted to users aged 18 and above, and the platform employs age verification measures to enforce this requirement. Any user who feels their gambling is no longer within their control is strongly advised to make use of the available tools and to seek support from one of the recognised organisations listed below.

Responsible Gambling Support Resources in India

• iCall (iCall.tiss.edu): a psychological counselling service provided by the Tata Institute of Social Sciences that offers support for behavioural issues, including gambling-related concerns;
• Vandrevala Foundation Helpline (1860-2662-345): a 24/7 mental health helpline available across India that provides confidential support;
• NIMHANS (National Institute of Mental Health and Neurosciences, nimhans.ac.in): a government institution offering mental health services and resources relevant to compulsive behaviours;
• Gamblers Anonymous India (gamblersanonymous.org): an international fellowship programme with local groups, offering peer-based recovery support for those affected by problem gambling;
• iGaming India Responsible Gambling Resources: users may also refer to guidance published by licensed operators and regulatory bodies regarding safe gambling practices in India.

12Bet maintains a strict anti-money laundering (AML) policy in accordance with its obligations under its operating licence and applicable international financial crime prevention standards. The platform is committed to preventing its services from being used for money laundering, terrorism financing, or any other form of financial crime. All users are required to undergo identity verification (KYC) as part of the account registration process, and additional verification may be requested at any point if unusual or high-value transactions are identified. The platform monitors all account activity and financial transactions on an ongoing basis, using both automated systems and manual review processes to detect suspicious patterns or behaviours. Any user found to be engaged in, or suspected of, money laundering or the use of illicit funds will have their account immediately restricted, with associated funds frozen pending further investigation. In cases where violations are confirmed, the platform reserves the right to permanently close the account, forfeit any remaining balance, and report the matter to the relevant financial intelligence or law enforcement authorities. Users are required to cooperate fully with any verification or investigation process initiated by the platform under its AML obligations.

12Bet employs a comprehensive set of technical and organisational security measures to protect user accounts, personal data, and financial transactions from unauthorised access, fraud, and cyber threats. The platform’s security infrastructure is designed to meet industry standards for online gaming operations and is continuously reviewed and updated to address emerging risks. Users also have a responsibility to protect their own account credentials and are advised to report any suspicious activity to customer support without delay.

Security Measures in Place

• SSL (Secure Socket Layer) encryption is applied across all data transmissions between users and the platform, ensuring that personal and financial information cannot be intercepted;
• Two-factor authentication (2FA) is available for user accounts, adding an additional layer of verification beyond the standard password login;
• Continuous monitoring of account activity is conducted to detect and respond to unusual login attempts, irregular transaction patterns, or potential account compromise;
• All payment transactions are processed through verified and compliant payment gateways that adhere to financial industry security standards;
• User passwords are stored in an encrypted format, and the platform never stores or transmits plain-text credentials;
• Regular security audits and vulnerability assessments are conducted to identify and address potential weaknesses in the platform’s infrastructure;
• Access to sensitive user data within the platform’s internal systems is restricted to authorised personnel only, governed by strict access control policies.