Responsible Gaming

Every form of gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Safe gambling means approaching betting as a form of entertainment, not as a source of income.

12Bet encourages all players to stay in control of their activity at all times. The following principles form the foundation of responsible play:

• Set a fixed budget before you begin and stick to it, regardless of outcomes;
• Treat losses as the cost of entertainment, not as debts to recover;
• Avoid chasing losses by placing larger or more frequent bets;
• Take regular breaks to maintain a clear perspective on your play;
• Keep gambling separate from your personal finances, work, and relationships;
• Use the platform’s built-in tools to set deposit limits, session time reminders, and self-exclusion options;
• Never gamble under the influence of alcohol, stress, or emotional distress;
• Stay informed about your own patterns by reviewing your betting history regularly.

Gambling addiction can develop gradually and may not be immediately obvious. Recognising the early warning signs is a critical step toward protecting your well-being and seeking timely support.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally intended or affordable;
• Feeling restless, anxious, or irritable when not gambling;
• Continuing to gamble despite repeated financial losses;
• Borrowing money or selling possessions to fund gambling activity;
• Neglecting work, studies, family, or social responsibilities because of gambling;
• Lying to friends or family members about the extent of gambling activity;
• Using gambling as a way to escape stress, depression, or personal problems;
• Failed attempts to cut down or stop gambling despite wanting to;
• Spending significant amounts of time thinking about gambling or planning the next session;
• Experiencing guilt or shame after gambling sessions.

Gambling addiction is a recognised condition that can affect anyone. If several of these signs apply to your situation, professional help is available and encouraged.

Taking early action is one of the most effective ways to prevent a gambling habit from becoming a serious problem. The following practical steps can help players maintain control and protect their well-being:

• Acknowledge the problem honestly before it escalates further;
• Use the self-exclusion feature on 12Bet to temporarily or permanently restrict access to your account;
• Set strict deposit and betting limits through your account settings to cap financial exposure;
• Activate session time limits or reality check alerts to monitor how long you have been playing;
• Speak openly with a trusted friend, family member, or counsellor about your situation;
• Seek professional addiction counselling or therapy from a qualified mental health practitioner;
• Contact dedicated gambling support organisations in India for confidential guidance;
• Remove gambling applications from your devices and block gambling sites using parental control or site-blocking software;
• Identify and address the emotional triggers that lead to excessive gambling;
• Commit to a cooling-off period and avoid accessing gambling platforms during that time.

No one facing a gambling addiction needs to manage it alone. Multiple organisations in India provide confidential support, counselling, and treatment services for individuals and their families.

The following resources are available for players seeking help:

• iCall (iCall TISS): A psychosocial helpline operated by the Tata Institute of Social Sciences, offering counselling for mental health concerns including addiction. Reachable at +91-9152987821 or via icallhelpline.org;
• Vandrevala Foundation: A 24/7 mental health helpline providing free counselling across India. Contact at 1860-2662-345 or visit vandrevalafoundation.com;
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A government institution in Bengaluru offering addiction treatment and psychiatric services. More information at nimhans.ac.in;
• Alcoholics Anonymous India (AA India): Supports individuals dealing with behavioural addictions through group-based recovery programmes. Visit aaindia.org;
• Gamblers Anonymous India: A fellowship programme for people affected by compulsive gambling, modelled on a peer support approach. Contact details and meeting schedules are available through local AA India chapters.

Players who have concerns about their gambling behaviour are encouraged to reach out to the 12Bet support team at any time. The team can assist with enabling responsible gaming tools, account restrictions, and directing users to appropriate help resources.

The following channels are available to contact 12Bet support in India:

• Live Chat: Available directly on the 12Bet website and mobile platform for immediate assistance;
• Email: Send a detailed enquiry to the official support address listed in the Contact Us section of the site;
• Telephone: Call the dedicated customer support line for direct assistance from a trained representative;
• Social Media: Reach out through the official 12Bet social media channels for general guidance.

All communications regarding responsible gaming are treated with strict confidentiality. Support staff are trained to handle sensitive situations with professionalism and care.