Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No outcome is guaranteed, and no strategy can eliminate that risk entirely. For gambling to remain a positive experience, it must be approached with clear limits and a realistic mindset.

12Bet encourages every player to treat gambling as a form of entertainment, not a source of income. The following principles support a healthier approach to betting:

• Set a budget before you play. Decide in advance how much you can afford to spend and do not exceed that amount;
• Keep track of the time you spend gambling. Extended sessions can affect judgement and lead to impulsive decisions;
• Never chase losses. Attempting to recover lost funds through further bets rarely leads to positive outcomes;
• Avoid gambling under emotional stress. Decisions made during periods of anxiety, frustration, or grief are rarely sound;
• Balance gambling with other activities. A healthy lifestyle includes varied interests and social connections;
• Use the responsible gaming tools available on the platform. Deposit limits, session limits, and self-exclusion options are all accessible through your account;
• Treat winnings as a bonus, not a target. Sustainable enjoyment comes from the experience, not the expectation of profit.

Gambling addiction is a recognised psychological condition that can affect anyone, regardless of experience or income. It often develops gradually, making early recognition critical for timely intervention.

The following indicators may suggest that gambling has moved beyond recreational activity:

• Spending more money on gambling than originally planned;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Repeated unsuccessful efforts to control, cut back, or stop betting;
• Preoccupation with gambling, including frequent thoughts about past sessions or planning future bets;
• Gambling as a way to escape personal problems, stress, or negative emotions;
• Lying to family members, friends, or colleagues about gambling habits;
• Borrowing money or selling possessions to fund gambling;
• Neglecting work, studies, or family responsibilities due to time spent on betting;
• Continuing to gamble despite experiencing significant financial or personal consequences;
• Feeling a need to bet larger amounts of money to achieve the same level of excitement.

If any of these signs feel familiar, seeking guidance early is strongly advisable. Addiction is a serious condition, and professional support can make a meaningful difference.

Taking action early is one of the most effective ways to prevent gambling from becoming a harmful pattern. 12Bet provides several tools and recommendations to help players stay in control.

The following practical steps are advised for anyone concerned about their gambling behaviour:

• Use deposit limits. Set daily, weekly, or monthly deposit caps directly through your account settings to prevent overspending;
• Activate session time limits. These tools remind you when a predetermined amount of time has passed, helping to avoid prolonged play;
• Consider a cooling-off period. A temporary break from the platform can provide clarity and reduce the urge to bet impulsively;
• Request self-exclusion. If gambling feels out of control, self-exclusion allows you to block access to your account for a defined period or permanently;
• Keep a gambling diary. Recording sessions, amounts spent, and emotional states helps identify problematic patterns;
• Talk to someone you trust. Sharing concerns with a friend, family member, or counsellor reduces isolation and opens the door to support;
• Contact a professional helpline. Trained advisors provide confidential guidance without judgement;
• Remove payment methods linked to gambling. Reducing easy access to funds limits impulsive betting decisions;
• Install blocking software. Applications such as Gamban or Betfilter restrict access to gambling websites across devices;
• Seek formal therapy. Cognitive behavioural therapy (CBT) has demonstrated effectiveness in treating gambling addiction.

Several organisations in India and internationally provide confidential assistance to individuals affected by gambling addiction. Reaching out to these services is a positive and courageous step.

The following resources are available:

• iCall (iCall Psychosocial Helpline): A professional counselling service based in India, offering support for mental health and behavioural concerns, including gambling-related issues. Contact: +91-9152987821. Website: icallhelpline.org;
• Vandrevala Foundation Helpline: A 24/7 mental health helpline operating across India, providing crisis support and guidance. Contact: 1860-2662-345 or 1800-2333-330. Website: vandrevalafoundation.com;
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A premier institution in Bengaluru providing assessment and treatment for behavioural addictions, including gambling. Website: nimhans.ac.in;
• Gamblers Anonymous India: A peer support fellowship for individuals seeking recovery from gambling addiction, based on a 12-step programme. Website: gamblersanonymous.org;
• Parivarthan Counselling, Training and Research Centre: Provides individual counselling and referral services for addiction-related concerns in India. Contact: +91-76766-02602. Website: parivarthan.org.

Players who are concerned about their gambling habits are encouraged to reach out to the 12Bet support team at any time. The team is trained to assist with account tools, self-exclusion requests, and guidance on responsible gaming measures.

The following contact options are available for players in India:

• Live Chat: Available directly on the 12Bet website, 24 hours a day, 7 days a week, for immediate assistance;
• Email: Players can write to the support team at [email protected] for detailed enquiries related to responsible gaming;
• Telephone Support: Contact details are listed in the Help section of the 12Bet website for voice-based assistance;
• Help Centre: The FAQ and Help section at 12Bet.com provides self-service guidance on setting limits, self-exclusion, and account controls.