12Bet Privacy Policy

12Bet is committed to safeguarding the personal data of every user who accesses its platform from India. Personal information is collected solely for defined, lawful purposes and is protected through a combination of technical and organisational security measures. The platform does not sell or misuse user data under any circumstances.

The following points summarise the key aspects of data collection and protection on the platform:

1. Personal data collected includes full name, date of birth, contact details, and government-issued identification documents.
2. Financial information such as bank account details, UPI IDs, and transaction records is collected to process deposits and withdrawals.
3. Device and browsing data, including IP addresses, browser type, and session logs, are recorded for security and analytical purposes.
4. Account credentials are stored in encrypted form and are never shared with unauthorised parties.
5. Data is collected at the point of registration, during transactions, and through ongoing interactions with the platform.
6. Technical safeguards include SSL encryption, firewalls, and access controls to prevent unauthorised data access.
7. Organisational measures include staff training on data handling and strict internal access policies.
8. Data retention periods are governed by regulatory requirements and internal compliance policies.
9. Users may receive communications about their accounts, service updates, and promotional offers based on their preferences and consent.
10. All third parties with whom data is shared are contractually obligated to maintain confidentiality and security standards.

Users have the right to access, correct, and request the deletion of their personal data held by the platform. These rights can be exercised by contacting the support team through the official channels available on the website. Requests are processed in accordance with applicable data protection regulations.

12Bet operates in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable in India. The platform regularly reviews its data practices to ensure alignment with evolving legal requirements.

Personal data collected by 12Bet is used strictly for purposes that are directly related to the delivery, improvement, and regulation of its services. Each category of data is processed for a specific, clearly defined objective, and no information is used beyond the scope communicated to the user at the time of collection. The platform processes data on the lawful basis of consent, contractual necessity, and compliance with legal obligations. All processing activities are documented internally and subject to regular review.

The following points illustrate the primary uses of personal information on the platform:

1. Account registration and verification, including identity checks required under anti-money laundering regulations.
2. Processing financial transactions, including deposits, withdrawals, and the reconciliation of account balances.
3. Delivering customer support and resolving disputes or technical issues raised by users.
4. Sending account-related notifications such as transaction confirmations, security alerts, and policy updates.
5. Providing personalised service experiences based on user activity and stated preferences, where consent has been obtained.
6. Conducting internal analytics to identify platform performance issues and improve the overall user experience.
7. Carrying out marketing communications, including promotional offers and product updates, in line with user consent settings.
8. Complying with regulatory obligations, including reporting requirements imposed by licensing authorities and law enforcement agencies.
9. Detecting and preventing fraudulent activity, unauthorised account access, and other security threats.
10. Supporting responsible gambling initiatives, including monitoring usage patterns and facilitating self-exclusion requests.

All data processing at 12Bet is grounded in transparency and legal accountability. Users are informed of the basis on which their data is processed, and no personal information is used for purposes that conflict with the consent provided at the time of collection or subsequently updated by the user.

Users registered on 12Bet’s platform in India have the right to view and update their personal information at any time through their account settings. Most profile details, including contact information and communication preferences, can be modified directly via the account dashboard without the need to contact support. For requests involving the correction or deletion of sensitive data, users are required to submit a formal request through the platform’s official support channels, after which the information is reviewed and updated in accordance with applicable data protection obligations.

In cases where data modification or deletion is requested, the platform may require users to complete identity verification before any changes are applied. This process is in place to prevent unauthorised alterations to account information and to protect the integrity of the user’s data. Users also consent to the handling of payment-related information by authorised electronic service providers who facilitate transactions on the platform. These providers operate under strict confidentiality agreements and are not permitted to use payment data for any purpose beyond processing the relevant transaction.

12Bet maintains a firm commitment to the privacy and security of all user data held on its systems. Access to personal information is restricted to authorised personnel and third parties with a legitimate, documented need. The platform does not permit the commercial use of personal data by internal teams or external partners beyond the scope outlined in this policy.

The 12Bet platform is intended exclusively for individuals who are 18 years of age or older. Registration and access to any services are strictly prohibited for minors, and the platform does not knowingly collect personal data from individuals below the minimum age requirement. However, the platform cannot independently verify the age of every registrant without the submission of valid identification documents.

The following points outline the platform’s approach to protecting the privacy of minors:

1. All users must confirm that they are at least 18 years of age during the registration process.
2. Identity verification documents may be requested to confirm a user’s age at any stage of account activity.
3. If it is determined that a minor has registered on the platform, the account will be suspended immediately and all associated personal data will be deleted.
4. Parents or legal guardians who believe a minor has created an account may submit a written request for data deletion through the platform’s official support channels.
5. Upon receipt of a verified deletion request from a parent or guardian, all personal data associated with the minor’s account will be permanently removed from the platform’s systems.
6. The platform cooperates fully with parental requests and relevant authorities in matters concerning the protection of minors’ personal data.

Personal data collected by 12Bet may be transferred to and processed in countries other than India, where the platform’s operational partners and service providers are based. Such transfers are necessary for the delivery of certain technical, financial, and customer support functions that form part of the overall service. By registering an account and using the platform’s services, users provide their informed consent to the international transfer of their personal data as described in this policy. The platform ensures that all cross-border data transfers are conducted in compliance with applicable legal standards.

The following points describe key aspects of international data transfers:

1. Data may be transferred to jurisdictions where 12Bet’s technology infrastructure, payment processors, or support teams are located.
2. All international partners and service providers are contractually required to uphold confidentiality and data security standards equivalent to those applied within India.
3. Transfers are made solely for the purposes outlined in this policy and do not extend to the commercial sale or exploitation of user data.
4. Users who do not consent to the international transfer of their data should refrain from registering on or using the platform.
5. The platform monitors its international data arrangements regularly to ensure ongoing compliance with relevant regulations.
6. In the event of changes to international data transfer arrangements, users will be notified through an update to this policy.

A legal disclaimer, where applicable, may alter the scope, interpretation, or practical effects of the provisions set out in this Privacy Policy. Any such disclaimer becomes operative at the point when the user formally accepts this policy, whether by signing up, checking an acceptance box, or otherwise indicating agreement through a verified action on the platform.

The following points clarify the application of legal disclaimers in relation to this policy:

1. Legal disclaimers do not override the core rights granted to users under applicable data protection laws in India.
2. Where a disclaimer modifies the application of a specific provision, this will be clearly communicated to the user prior to acceptance.
3. Acceptance of this policy, in any form recognised by the platform, constitutes the user’s acknowledgement of all applicable disclaimers.
4. Disclaimers relating to data processing are reviewed periodically and updated in line with changes in legislation or platform operations.
5. Users who disagree with any disclaimer affecting their data rights are advised to refrain from using the platform’s services and to contact support for clarification.
6. The platform retains records of user acceptance of this policy and any associated disclaimers for compliance and audit purposes.

Cookies are small text files placed on a user’s device by a website during a browsing session. 12Bet uses cookies to collect statistical data about site usage, analyse user behaviour patterns, personalise the browsing experience, and support ongoing improvements to the platform’s performance and content. Cookies allow the platform to recognise returning users, retain session preferences, and deliver content that is relevant to the individual user’s activity. The information gathered through cookies is used internally and is not shared with third parties for their independent commercial purposes. Cookies placed by the platform are retained for a period of up to one year from the date of the user’s most recent visit, after which they expire automatically unless renewed through continued site usage. Users may manage or disable cookies through their browser settings; however, doing so may affect the availability or functionality of certain features on the platform.

By accessing or using any services provided by 12Bet in India, users are deemed to have read, understood, and fully accepted the terms set out in the current version of this Privacy Policy. This policy supersedes all previous versions, and the most recently published version on the website constitutes the definitive statement of the platform’s data practices. Users are advised to review this document periodically, as it may be updated to reflect changes in applicable law, regulatory guidance, or the platform’s operational practices. Continued use of the platform following any such updates constitutes acceptance of the revised policy.

Personal data held by 12Bet may be disclosed to third parties under specific and lawful circumstances, including compliance with legal obligations, the resolution of disputes, or the performance of contractual agreements that support the delivery of the platform’s services. Where the relevant third parties are identified on the platform, users may refer to that information for further detail. In cases where a third party is not individually listed, users will be informed of the purpose and scope of any intended data sharing prior to or at the time of disclosure. By registering and using the platform’s services, users consent to the processing of their personal data by authorised third parties as described in this policy.

The following points outline the key scenarios in which personal data may be shared:

1. Regulatory bodies and law enforcement agencies, where disclosure is required by applicable law or a valid legal order.
2. Payment service providers and financial institutions involved in processing deposits, withdrawals, and fraud prevention.
3. Identity verification and Know Your Customer service providers, engaged to fulfil regulatory compliance obligations.
4. Technology and infrastructure partners responsible for hosting, security, and platform maintenance.
5. Customer support providers who assist in resolving user queries and complaints on behalf of the platform.
6. Analytics and marketing service providers, where users have provided consent for personalised communications.
7. Legal representatives or dispute resolution bodies involved in the handling of formal complaints or legal proceedings.
8. Group companies or affiliates of 12Bet, where data sharing is necessary for integrated service delivery or group compliance purposes.

The 12Bet website may contain hyperlinks to third-party websites that operate under their own independent privacy policies and data handling practices. These external sites are not owned or controlled by the platform, and 12Bet bears no responsibility for the manner in which those sites collect, store, or use the personal data of visitors. Users are advised to exercise caution and to review the privacy policy of any external website before submitting personal information or engaging with its content. The presence of a link on the platform does not constitute an endorsement of the linked site’s privacy practices.

The following points clarify the platform’s position regarding external websites:

1. Links to third-party websites are provided for reference or convenience purposes only and do not imply any affiliation or responsibility.
2. 12Bet does not monitor the data practices of external websites and cannot guarantee the security of any information submitted to those sites.
3. Users who navigate to an external site do so at their own discretion and assume full responsibility for interactions conducted on that site.
4. Any personal data provided to a third-party website is governed exclusively by that site’s own privacy policy, not this document.
5. Users who encounter a linked site that appears to engage in questionable data practices are encouraged to report this through the platform’s official support channels.
6. The platform periodically reviews outbound links to ensure that they remain appropriate; however, it cannot be held liable for changes made to a third-party site’s content or policies after the link was published.
7. If a third-party site requests personal information that appears inconsistent with its stated purpose, users should refrain from providing that information and contact the platform’s support team.
8. 12Bet recommends that users keep their browser and security software up to date when visiting any external websites accessed via links on the platform.