12Bet Rules and Regulations in India

By creating an account and using the platform’s services, users enter into a legally binding agreement with 12Bet and confirm that they meet all eligibility requirements, including being of legal age in their jurisdiction. The platform reserves the right to update, modify, or replace any part of these terms at any time, and continued use of the services constitutes acceptance of such changes. All content published on the platform, including odds, graphics, and promotional material, is the intellectual property of 12Bet and may not be reproduced without written authorisation. Users are expected to engage with the platform in good faith, and any misuse of services, bonuses, or account features may result in restrictions or permanent suspension.

Key General Terms

1. All users must be at least 18 years of age to register and use the platform’s services.
2. Each user is permitted to hold only one registered account; duplicate accounts may be closed without notice.
3. The platform’s terms and conditions apply to all bets, transactions, and account activity without exception.
4. 12Bet reserves the right to request identity verification documents from any user at any time.
5. Users are responsible for maintaining the security and confidentiality of their account login credentials.
6. The platform is not liable for losses arising from technical failures, connectivity issues, or circumstances beyond its reasonable control.
7. All bonuses and promotional offers are subject to additional terms and wagering requirements as specified at the time of the offer.
8. Users may not use automated software, bots, or any form of artificial intelligence to gain an unfair advantage on the platform.
9. The platform reserves the right to void bets or withhold payments where fraudulent activity or system abuse is detected.
10. These general terms are governed by the laws of the jurisdiction under which 12Bet holds its operating licence.

All bets placed on 12Bet must be submitted by the registered account holder, and the platform does not accept bets from individuals who do not meet the legal age and eligibility requirements applicable in their jurisdiction. Each bet is considered valid once confirmed by the system, and users are advised to read all relevant event rules and odds details before submitting any wager. Minimum and maximum stake limits apply across all betting markets and may vary depending on the event type, sport, or game category. The platform reserves the right to limit, restrict, or cancel any bet at its discretion, particularly where irregular activity, technical errors, or market irregularities are identified.

Key Betting Rules

1. Bets are final once confirmed by the platform and cannot be cancelled or amended by the user.
2. Minimum and maximum stake limits are applied per bet and may differ across sports, events, and game types.
3. All odds are displayed at the time of bet placement and are subject to change before confirmation.
4. In the event of a match or event cancellation, bets will be settled according to the platform’s official rules for that market.
5. Winnings are calculated based on the odds recorded at the time of bet acceptance.
6. The platform does not accept bets placed after an event has commenced, unless live or in-play betting is explicitly available for that market.
7. Any bet found to have been placed using erroneous odds due to a system error may be voided by the platform.
8. Users found to be engaging in arbitrage betting, bonus abuse, or match manipulation will have their bets cancelled and accounts reviewed.
9. The platform may impose additional restrictions on specific betting markets during high-traffic periods or significant sporting events.
10. All bet disputes must be submitted to customer support within a reasonable timeframe and will be reviewed in accordance with the platform’s dispute resolution procedures.

All financial transactions on the 12Bet platform, including deposits and withdrawals, must be conducted using payment methods registered in the name of the account holder, and third-party payments are not permitted under any circumstances. Users are required to complete identity verification before processing withdrawals, in line with the platform’s Know Your Customer and Anti-Money Laundering obligations. Deposits are generally credited to the user’s account promptly following confirmation from the payment provider, though processing times may vary depending on the selected method. Withdrawal requests are subject to review and may take additional time to process where verification requirements have not been fully satisfied.

Key Payment Policies

1. All deposits must be made using payment methods held in the user’s own name; payments from third parties will be declined.
2. Users must complete the required identity verification process before any withdrawal can be processed.
3. Minimum and maximum deposit and withdrawal limits apply and may vary depending on the payment method selected.
4. Deposits are typically credited within minutes, though bank transfers and certain local methods may take longer.
5. Withdrawal processing times vary by method; e-wallets are generally processed faster than traditional bank transfers.
6. The platform does not charge fees on standard deposits, but users should verify whether their payment provider applies any transaction charges.
7. Withdrawals will be returned to the same payment method used for the deposit where technically possible.
8. Bonus funds are subject to specific wagering conditions and may not be withdrawn until those conditions have been fulfilled.
9. The platform reserves the right to request additional documentation to verify the source of funds before processing large transactions.
10. Any attempt to conduct transactions in a manner inconsistent with the platform’s payment policies may result in account suspension and fund review.

12Bet is committed to promoting responsible gambling and takes a considered approach to minimising the risk of gambling-related harm among its users in India. The platform recognises that gambling should remain a form of entertainment and not be treated as a source of income or a method of recovering financial losses. Users are encouraged to set personal limits on their deposits, losses, and session durations before any issues arise, rather than after. The platform provides self-exclusion options for users who feel they need a break from gambling activity, allowing temporary or permanent suspension of account access upon request. Age verification measures are enforced at registration and throughout the account lifecycle to prevent access by minors. Users who identify early warning signs of problematic gambling behaviour are advised to make use of the available control tools without delay. 12Bet also works alongside third-party support organisations to ensure users have access to professional guidance when needed.

Support Resources for Problem Gambling in India

• iGaming India: an organisation that provides guidance and advocacy on responsible gaming practices in the Indian market;
• Gambling Therapy: an international service offering free practical advice and emotional support to those affected by gambling;
• GamCare: a leading provider of information, advice, and counselling for individuals experiencing gambling-related difficulties;
• Gamblers Anonymous India: a peer support network for individuals seeking to address compulsive gambling behaviour;
• National Problem Gambling Helpline: a dedicated helpline offering confidential support to individuals and families affected by problem gambling.

12Bet maintains a strict Anti-Money Laundering policy in accordance with applicable international standards and the regulatory requirements of its operating licence, with the objective of preventing the platform from being used for money laundering or the financing of unlawful activities. All registered users are subject to identity verification procedures as part of the platform’s Know Your Customer framework, which requires the submission of valid government-issued identification, proof of address, and, where applicable, evidence of the source of funds. The platform continuously monitors account activity and transaction patterns for indications of suspicious behaviour, and any anomalies identified may trigger an internal investigation. Where a user’s account or transactions are found to be inconsistent with expected behaviour or declared information, the platform reserves the right to restrict or suspend account access, place a temporary hold on available funds, or report the matter to the relevant authorities. Users are under a legal obligation to provide accurate and truthful information at all stages of the verification process, and any attempt to submit falsified documentation will be treated as a serious breach of the platform’s terms and conditions. Accounts found to be associated with money laundering, fraud, or the financing of illegal activities may be permanently closed, and all funds held within such accounts may be frozen pending investigation and notification to the appropriate regulatory bodies.

12Bet collects personal information from users during the registration process and throughout the course of account use, including full name, date of birth, contact details, payment information, and identity verification documents. This data is collected for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the delivery of relevant services to the user. The platform processes personal data in accordance with its privacy obligations and applicable data protection frameworks, ensuring that user information is not shared with unauthorised third parties. Users retain the right to request access to the personal data held about them, to request corrections to inaccurate information, and to raise objections to certain forms of data processing. Data shared with third-party service providers, including payment processors and identity verification agencies, is disclosed only to the extent necessary for the provision of those services and is subject to equivalent data protection standards. The platform employs technical and administrative safeguards to protect user data from unauthorised access, loss, or misuse. Cookies and similar tracking technologies are used on the platform to improve user experience and for analytical purposes; users may manage their cookie preferences through their browser settings. Users seeking further information about how their personal data is handled may contact the platform’s designated data protection contact through the official support channels.

12Bet applies a range of technical and organisational security measures to protect user accounts, personal data, and financial transactions conducted on the platform. All users are advised to take an active role in securing their own accounts by using strong, unique passwords and by reporting any suspicious activity to the support team without delay.

Security Measures in Place

• SSL encryption is applied across the platform to protect all data transmitted between the user’s device and the server;
• Two-factor authentication is available to users seeking an additional layer of protection for their account access;
• Automated systems continuously monitor account activity and flag irregular login attempts or unusual transaction behaviour;
• User sessions are subject to automatic timeout after periods of inactivity to reduce the risk of unauthorised access;
• Payment transactions are processed through secure, verified payment gateways that comply with applicable financial security standards.